Terms of Service

1. Service and legal operator

These Terms concern OficinaViva at https://oficinaviva.app. OficinaViva is the trade name; the contracting operator is [Operator legal name — pending], located at [Operator address — pending]. The trade name must not be treated as a substitute for these missing legal details.

The Service provides organization workspaces with configured AI agents, tasks and delegation, conversations, files and brand references, creative projects and sales records. External actions require enabled provider connections and applicable authorization. No description here guarantees that a particular provider integration is available or has completed verification.

2. Accounts and organization authority

Use accurate account details and protect your sign-in access. Only connect accounts and upload information you are entitled to use. Owners and administrators manage organization membership and permissions. Shared workspace content may be available to authorized members; do not treat an organization workspace as a personal confidential vault.

3. Autonomous agents and human supervision

Agents may execute assigned work asynchronously, delegate subtasks, use permitted tools and produce stored deliverables. They can make mistakes, generate inaccurate material or fail to complete a task. Outputs are not professional legal, medical or financial advice and require appropriate review.

Setting up an agent is not unlimited permission to spend money or act externally. Tool permissions, budget checks and approval requirements still apply. Review recipients, claims, attachments, brand references and any operation with financial, legal or reputational consequences before approving it.

4. Gmail authorization and communications

Google Sign-In and Gmail connection are separate authorizations. A Gmail connection requests gmail.send plus openid and email to identify the account. It does not authorize reading your inbox. OficinaViva’s unified message view is not a synchronized Gmail mailbox.

You confirm you control or may represent each connected account. Agents require explicit connection permissions; outbound operations remain subject to approvals, do-not-contact rules and sending limits. You remain responsible for lawful recipients, truthful message content, required consent and honoring opt-out requests. A campaign record is not permission for bulk sending.

You can disconnect in Settings → Integrations and revoke access directly in your Google Account. Local credential removal does not erase prior messages or audit records. Emails already delivered cannot be recalled by disconnecting the integration.

5. Prohibited conduct

Do not use OficinaViva for spam, unsolicited bulk messages, scraping contact lists, deceptive outreach, harassment, fraud, impersonation, unlawful discrimination, illegal content or infringement of rights. Do not evade suppression lists, sending limits, approvals, access controls or provider restrictions; do not attempt to access another organization’s information.

6. User content and permissions

You retain any rights you hold in the documents, images, contacts and other content you supply. You authorize processing and disclosure to relevant service providers only as needed to perform the functions you request, as described in the Privacy Policy. Ensure you have the rights and lawful basis needed for third-party personal data, reference images and creative assets.

AI-generated results may not be unique, copyrightable, accurate or free of third-party rights. Any rights in outputs depend on applicable law and provider terms; OficinaViva does not guarantee exclusive ownership. Product software and branding remain subject to their owners’ rights.

7. Usage, credits and paid operations

Available plans and workspace settings determine agent/member limits and AI credit. The Service may reserve estimated cost before work, enforce spending caps and reconcile recorded usage. Estimates are not proof of a provider’s final charge; where the provider does not report actual cost, it must not be represented as a known billed amount.

Review any priced action before authorization. External provider accounts may charge separately under their own terms. These Terms do not establish unimplemented payment, refund or subscription-cancellation features.

8. Third-party services

Cloud infrastructure, AI providers, Google and authorized connected media services have their own conditions and availability. Provider outages, permissions, quotas or verification restrictions may prevent operations. Connecting through OAuth grants only the disclosed integration capabilities and does not imply endorsement or certification by Google.

9. Privacy, records and disconnection

Processing, sharing, token safeguards and retention limitations are described in the Privacy Policy. Audit, task and message history can remain after a connection is removed. Library deletion may archive a file rather than permanently remove all versions. Requests for permanent deletion must be handled separately subject to legal requirements; no automatic deletion deadline is promised here.

10. Availability and changes

The Service is provided subject to maintenance, technical limitations and provider availability. We do not guarantee uninterrupted operation or a particular AI result. Changes to functionality or these Terms will be reflected through appropriate notice, especially where applicable law requires it.

11. Suspension and termination

Access or individual operations may be restricted to address misuse, security incidents, exhausted limits or provider restrictions. You may stop using the Service and disconnect your external accounts. Account closure, data deletion and any contractual cancellation remain distinct processes; their details must be supplied by the operator.

12. Responsibility and liability

To the extent permitted by applicable law, the Service is provided “as is” without a guarantee that AI outputs meet your particular purpose. The operator is not liable for indirect or consequential loss to the extent lawful. User responsibility for approved actions does not remove non-excludable consumer rights or the operator’s mandatory legal obligations. Nothing excludes liability that cannot lawfully be limited.

13. Governing law and unresolved legal details

Applicable law and competent jurisdiction: [Jurisdiction — pending]. This field must be completed by the actual operator; it is not inferred from the product name, domain or user location.

14. Contact

Trade name: OficinaViva. Official website: https://oficinaviva.app.

Legal operator: [Operator legal name — pending]. Address: [Operator address — pending]. Legal contact: [Verified legal contact email — pending]. Privacy contact: [Verified privacy contact email — pending].

These highlighted omissions must be resolved before Google OAuth verification is resubmitted. These documents do not claim legal review or regulatory certification.